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Build reusable replies

Jun 30, 2026

Build reusable replies

Use this guide when agents answer the same setup questions every day. Collect the approved answer, personalization fields, and localization status before changing customer-facing content.

Recommended workflow

  1. Confirm the request is owned by Aiko Tanaka and tied to the current workspace.
  2. Review the approved answer, personalization fields, and localization status so the answer matches the latest product behavior.
  3. Update the article, publish the right locales, and leave an internal note for the team.

Quality bar

Aiko Tanaka should be able to explain what changed, why it changed, and how it affects customers.

Revision note: Polished for frontend review with final wording, examples, and clearer edge cases.