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Understand support usage metrics

Jun 30, 2026

Understand support usage metrics

Use this guide when leaders compare support health across product launches. Collect conversation volume, median response time, and top article views before changing customer-facing content.

Recommended workflow

  1. Confirm the request is owned by Étienne Martin and tied to the current workspace.
  2. Review conversation volume, median response time, and top article views so the answer matches the latest product behavior.
  3. Update the article, publish the right locales, and leave an internal note for the team.

Quality bar

Étienne Martin should be able to explain what changed, why it changed, and how it affects customers.

Revision note: Polished for frontend review with final wording, examples, and clearer edge cases.