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Invite support agents

Jun 30, 2026

Invite support agents

Use this guide when a manager is onboarding a new support cohort. Collect Gate access, author profiles, and workspace membership before changing customer-facing content.

Recommended workflow

  1. Confirm the request is owned by Maya Chen and tied to the current workspace.
  2. Review Gate access, author profiles, and workspace membership so the answer matches the latest product behavior.
  3. Update the article, publish the right locales, and leave an internal note for the team.

Quality bar

Maya Chen should be able to explain what changed, why it changed, and how it affects customers.

Revision note: Polished for frontend review with final wording, examples, and clearer edge cases.